Privacy policy

Last updated: September 5, 2026. This policy applies to the public marketing website, public documentation, contact forms, product links, pre-sales communications, evaluation workflows, and the Google Drive upload feature in the hosted VideoVector product operated by VectorMethods.

It does not replace any order form, data processing addendum, security addendum, product terms, or other written agreement that may govern hosted product use, support, customer content, or production data. If a separate written agreement applies, that agreement controls to the extent of any conflict.

Google Drive uploads are optional. When you choose downloadable video, audio, or image files in Google Picker and select Upload Selected, VideoVector reads their content and file metadata, such as name, type, size, and modification information, to validate and copy them into your selected VideoVector index. We request per-file access through Google's drive.file permission. This feature does not import folders, synchronize Drive, or export files to Drive.

The copies and related metadata become customer content. We use our storage, hosting, and media and AI processing service providers to provide the features you request, including indexing, extraction, and search, as we do for direct uploads. These providers receive the content and related data needed to provide those services, subject to the sharing and security practices in this policy.

Google supplies a short-lived access token for selection and upload. We handle that token temporarily in browser memory and the upload request; we do not persist it, obtain or store a refresh token, or create a connected-account record for this feature. The access token expires naturally. Your authorization may remain in your Google Account after an upload, and you can remove it in Google Account connections.

To delete a copied file, open its index in VideoVector and use the media item's delete action. Copies follow the same retention and deletion rules as direct uploads under the hosted product Privacy Policy. Deleting a source file in Drive or removing Google authorization does not delete copies already stored in VideoVector; deleting a VideoVector copy does not delete the source file in Drive. Contact support@vectormethods.com for help with deletion requests.

Our use of information received from Google APIs complies with the Google API Services User Data Policy, including applicable Limited Use requirements.

Where GDPR, UK GDPR, or similar law applies, we rely on contract necessity to provide requested services, legitimate interests to operate, secure, improve, and market the business, consent for optional marketing communications and non-essential cookies or similar technologies, and legal obligation where compliance requires processing.

Where Canadian privacy law applies, we collect, use, and disclose personal information for identified business purposes, with consent where required and subject to legal or contractual limits. You may withdraw consent where permitted, but doing so may affect our ability to provide requested services or communications.

When a visitor follows a valid affiliate link, we can forward its ref parameter to the hosted product without storing it before consent. If the visitor allows marketing and affiliate-attribution storage, Tolt uses a 90-day first-click window and synchronizes the attributed signup with relevant Stripe subscription, payment, refund, and cancellation events for commission administration.

The referring affiliate may see the customer's redacted email address and paid amount, plus aggregate click, signup, product or plan category, commission, and payout reporting. Affiliates do not receive customer names, full email addresses, VectorMethods product user IDs, or system-level business statistics through this program.

Optional affiliate attribution can be revoked through Cookie settings. Revocation stops new Tolt browser tracking and removes Tolt referral cookies from the current VectorMethods domain where technically available, but does not undo referral, payment, accounting, fraud-prevention, or payout records already processed.

We may disclose information to vendors, contractors, hosting providers, authentication providers, infrastructure providers, analytics providers, affiliate-program provider Tolt, communication platforms, CRM systems, payment processors, support tooling, security vendors, and professional advisors that help us operate the website, process requests, attribute referrals, administer commissions and payouts, protect the service, or manage business operations.

We may also disclose information when we believe disclosure is necessary to comply with law, enforce terms, protect rights, safety, and security, investigate misuse, complete a financing, acquisition, restructuring, or other corporate transaction, or act with your direction.

We do not sell personal information or share it for cross-context behavioral advertising as those terms are commonly used under California privacy law. If our practices change, we will update the policy and provide legally required opt-out choices.

We retain information for as long as reasonably necessary for the purposes described in this policy, including communications follow-up, recordkeeping, legal compliance, security review, dispute resolution, and enforcement. Retention periods may vary based on the sensitivity and business context of the data.

We use administrative, technical, and organizational safeguards designed to protect information, but no website, network, model, infrastructure provider, or online service can guarantee absolute security, uninterrupted availability, or immunity from unauthorized access.

Information may be processed or stored in Canada, the United States, and other jurisdictions where we or our service providers operate. Those jurisdictions may have data protection rules that differ from your location, and information may be accessible to courts, law enforcement, or regulators where legally required.

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing; withdraw consent; opt out of certain uses; and complain to a privacy regulator. California residents may also request to know categories and specific pieces of personal information, correct or delete personal information, opt out of sale or sharing, limit certain sensitive personal information uses, and be free from discrimination for exercising privacy rights.

Canadian users may request access to personal information, challenge its accuracy, ask questions about our privacy practices, and withdraw consent subject to legal or contractual limits. Send requests to support@vectormethods.com. We may need to verify your request before acting on it.

You can opt out of marketing emails through the unsubscribe mechanism in the message or by contacting us. Browser controls may block or delete cookies and similar storage. Our cookie notice explains the public site's current storage practices.

You can withdraw optional analytics and affiliate-attribution storage consent at any time through Cookie settings in the site footer. Withdrawal prevents Tolt from loading again and removes its referral cookies from the current VectorMethods domain where technically available; it does not undo processing already completed before withdrawal.

The website and product are intended for business and professional use, not for children. Do not submit children's information, sensitive personal information, regulated data, biometric information, health information, financial information, confidential third-party data, or customer media unless you have the authority, notices, consents, and safeguards required by law and by your agreement with us.

We may revise this policy from time to time by posting an updated version on this page. Questions or privacy requests can be sent to support@vectormethods.com or mailed to 40 King St W 41st Floor, Toronto, ON M5H 3S1, Canada.